Zhejiang Commercial Bank: Tern Navigation, Building a Digital Intelligence Operation System
Based on the construction of the Shuzhi Zheyin technology base, combined with the actual operation and maintenance needs within the bank, and supplemented by Huawei NCE network digital maps and professional services, Zhejiang Commercial Bank has achieved technological innovation: it has built a dynamic network map technology base based on digital twins and network modeling, and implemented the construction of the Yanou data center intelligent navigation and positioning system.
The digital transformation of the financial industry has entered a deep water zone, and various banks have elevated their digital strategies to a new level. They are increasingly reliant on information technology infrastructure such as IT systems, networks, and data. Faced with the increasing scale and complexity of technological infrastructure, traditional manual operation and maintenance methods, as well as isolated operation and maintenance tools or platforms, are no longer able to meet the needs of digital transformation and upgrading of banks for efficient and stable IT operation. Promoting the digital and intelligent transformation of operation and maintenance systems and building a digital operation base have become the foundation and key to digital reform of banks.
Zhejiang Commercial Bank has grasped the development trend of the industry, fully implemented digital reforms, optimized and upgraded its IT operation and maintenance system, launched the tern system and compass system, integrated operation and maintenance tools, bridged system barriers and data barriers, and formed a digital operation and maintenance base for Zhejiang Commercial Bank. It intelligently analyzes operational data, automates joint handling of events, and achieves real-time monitoring of IT operation data, dynamic risk perception, and rapid response to disposal throughout the bank.
New challenges faced by operations and maintenance under digital transformation
With the acceleration of digital transformation, the process of data center operation and maintenance transformation is also moving from shallow system construction to deep level intelligence and automation, and traditional manual operation and maintenance methods are becoming increasingly inadequate.
One is the transformation of logical service units, where a single dimensional static topology cannot meet operational needs. Network topology is the backbone of data centers. Traditional network topology carries relatively single and one-sided information, which cannot be updated in real-time and is limited to two-dimensional planes, limiting the efficiency of operation and maintenance. The new generation of network topology should be able to display three-dimensional information, namely the data traffic and application systems carried on the network; It can also output four-dimensional time scale information, making the data in the data center dynamic and lively.
The second is the acceleration of fault handling efficiency, which requires higher requirements for operation and maintenance management. On the one hand, regulatory authorities attach great importance to ensuring the continuity of commercial bank business. If the business cannot be carried out normally for half an hour, it is considered a major production event; On the other hand, Zhejiang Commercial Bank is committed to providing customers with smooth, real-time, and uninterrupted financial services, continuously improving the user experience. To this end, Zhejiang Commercial Bank has set the "136" rapid response goal: to discover problems in 1 minute, locate problems in 3 minutes, and handle problems in 6 minutes, achieving a quick resolution of problems within 10 minutes.
The third is to carry changes in resource content, which requires the agile response of network operation and maintenance personnel. In order to meet the personalized and differentiated financial service needs of Zhejiang business users, the front-end application is iterating rapidly. With the continuous innovation of business system architecture, operation and maintenance personnel also need to respond agilely accordingly. The traditional operation and maintenance model cannot quickly clarify the correspondence between infrastructure and upper level business, resulting in insufficient and incomplete evaluation of the business impact caused by changes by operation and maintenance personnel, and even leading to incorrect decisions. The management goal of "taking a business perspective" has become a topic that operation and maintenance personnel must face.
Building an intelligent navigation and positioning system for terns
In the process of digital transformation, it has become an urgent task for banks to continuously enhance their risk identification, monitoring, analysis and early warning, and intermodal disposal capabilities through digital means, improve the stability and continuity of system process operation, and ensure that users can experience financial products and services more smoothly.
The inspiration for the construction of Zhejiang Commercial Bank's tern system comes from the rare perception analysis and navigation positioning capabilities of terns in nature. We hope to build a system that can overlook the operation of all IT systems and intelligently analyze the overall situation. At the same time, it can also dynamically perceive details, penetrate layer by layer, accurately search and discover specific problems in a certain link, and ultimately locate the root cause. Zhejiang Commercial Bank hopes to establish a more efficient and intelligent system to better manage all IT systems of the bank.
